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When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts SupportAssist OS Recovery. This recovery environment enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to factory defaults.

If you do not have SupportAssist installed on your computer, see the SupportAssist OS Recovery User Guide to learn how to install it.

If your computer does not support SupportAssist OS Recovery, you can download the operating system recovery image. Learn How to Download and Use the Dell Operating System Recovery Image in Microsoft Windows.

CAUTION: Manually formatting the hard drive of your computer deletes the SupportAssist OS Recovery environment.

CAUTION: Ensure to back up your files and other personal data before you proceed with the steps in this article.

Perform an Operating System Restore (With Data Backup).

Watch this video to learn how to backup the data and restore the operating system on your Dell computer using SupportAssist OS Recovery.

Duration: 01:30 When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

SupportAssist OS Recovery provides you with different options to recover your computer depending on the scenario you are facing.

Important: If the recovery image on the hard drive is corrupted or deleted, the computer cannot boot to the recovery environment. Newer Dell computers support BIOSConnect, a feature that allows you to restore the recovery image on the hard drive. Learn more about Using BIOSConnect to recover SupportAssist OS Recovery Partition.

• SupportAssist OS Recovery Cloud Restore (Recommended): This option downloads and installs the latest version of the operating system on your Dell computer.

  Requirements:

  • An active Internet connection
  • A USB drive with 16 GB capacity
• SupportAssist OS Recovery Local Restore: This option restores the computer from the recovery image that is stored in the computer's hard drive.
• Dell BIOS Connect: Dell BIOSConnect helps you restore the recovery image on the hard drive if the recovery partition is corrupted or deleted. Learn more about Using BIOSConnect to recover SupportAssist OS Recovery Partition.

Step 1

1. Turn on or restart the computer.
2. At the Dell logo, press the F12 several times to access the One Time Boot Menu. The available boot options are displayed in the menu. NOTE: If you wait too long, the operating system loads. Restart the computer and try again.
3. Select SupportAssist OS Recovery, and then press Enter. NOTE: SupportAssist OS Recovery must be enabled in the system BIOS.

Step 2

1. The computer boots into the SupportAssist OS Recovery environment.
2. In the Reset panel, select Start Reset.

Step 3

SupportAssist OS Recovery loads and by default recommends the best recovery option that is based on your computer's status.

Reset to Factory Settings: This option restores the original factory-installed operating system and software that was shipped with the computer. The local recovery image is available only on consumer platforms such as Alienware, Inspiron, Vostro, and XPS products.

Reset and update: This option uses cloud restore. It downloads and installs the most recent operating system and requires an active Internet connection.

1. Select a reset option and click Next.

Step 4

The reset process in SupportAssist OS Recovery provides an option to backup your files.

1. To backup your data and personal files before resetting the computer, select Yes, give access and transfer my settings data. Also accept the Microsoft Software License terms and then click Next. Follow the on-screen instructions and complete the data backup process.
2. If you do not want to back up your files, select No, do not transfer my settings and data, and click Next.

Step 5

1. If you choose not to perform a data backup, the Confirm your reset page appears with notification that the reset process permanently deletes all data and personal files. Select I understand that the reset will delete all my system data and personal files.
2. Select a reason for the reset from the drop-down dialogue box and then click Next.

1. A warning is displayed that all system data and personal files will be deleted. Select Yes, Continue.

Step 6

The recovery process begins, and a progress bar shows the different stages and the remaining time.

Step 7

1. After the recovery process is completed, a message will indicate that the reset was successful, and you will be redirected to the recovery process guide screen.

1. At the Recovery process guide screen, remove the USB drive (if the recovery process was started using a USB recovery media) and click Restart.

Step 8

1. The computer reboots multiple times, and starts the Windows first-time setup procedure. Follow the on-screen instructions to complete the first-time setup procedure.

1. After logging into Windows, the SupportAssist Recovery Assistant will be displayed to help you install the latest Windows and Dell updates. Also, it installs Dell factory-installed software and recovers the backup files if you created one using the SupportAssist OS Recovery backup feature.

For SupportAssist OS Recovery troubleshooting and more, see the SupportAssist OS Recovery User’s Guide.